TiviTeam
4K FAQ
Answers about setup, plans, devices and playback.
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4K questions and answers
TiviTeam delivers live television, movies, series and sports over an internet connection. You need a compatible device, an 4K player and an active subscription. Ask us about the channels and features available with your chosen plan.
Viewing options include compatible smart TVs, streaming boxes, computers and mobile devices. Support varies by model and player app. Check our devices page or email your model to our team before subscribing.
TiviMate is an 4K player, separate from your TiviTeam subscription. It does not supply TV channels itself. Ask our team which player and version work with your device and the features you want.
TiviMate Premium unlocks additional player features. A player licence is separate from your TiviTeam viewing subscription. Recording and programme-guide features depend on your app, hardware and service. Check the app provider’s current details before purchasing.
Standard includes one simultaneous connection, Premium includes two, and Premium Ultra lists one connection per account. The number of devices you can set up is not the same as the number of streams you can watch at once. Contact us to confirm the right arrangement for your household.
Use a stable connection that can support your chosen picture quality and other household activity. Wi-Fi strength, device performance and the streaming source can affect playback even on a fast plan. Test your connection on the device you will use and ask support before paying for a speed upgrade.
Restart your player and streaming device, then check whether other apps or channels are affected. Move closer to your Wi-Fi router or try Ethernet if your device supports it. Pause large downloads and check for app updates. If buffering continues, email support with your device, player, affected channel and the time of the problem.
Email tiviteam247@gmail.com with your device model and the type of viewing you want to test. Our team will confirm current availability, trial duration and setup instructions.
An EPG displays current and upcoming programmes for supported channels. Listings depend on the channel, service and player. Contact support if your guide is missing or not updating.
Recording requires supported player software and compatible hardware. Catch-up is available only for supported channels and replay windows. Confirm the features available with your plan, app and device before subscribing.
Ask our team to confirm viewing availability and connection requirements for your destination before you travel. Your plan’s simultaneous-connection limit still applies.
Choose your plan, subscription length, device and number of simultaneous connections. Our team will confirm a quote and guide you through the appropriate app setup and account sign-in.
Prices shown on our pricing page are in Canadian dollars (CAD). Contact us to confirm payment details for your location. We accept e-transfers and Visa or Mastercard payments through Square.
Email support for help changing or cancelling your prepaid subscription. Review the policies page for the service-end date and refund conditions.
The seven-day money-back guarantee includes promotional subscriptions. Contact support within seven days of purchase to request a full refund. Later cancellations are subject to the prorated refund policy. Refunds are processed within seven days. See the policies page for details.